Cookie Policy, Dukene

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

Cookies are small text files that are placed on your computer or mobile device when you visit a website.
They are widely used to make websites work more efficiently and provide information to website owners.
Cookies allow websites to remember your actions and preferences over time, so you don't have to keep re-entering them.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

We use cookies to improve your experience, analyze site usage, and provide personalized content.

We use cookies to understand how you use our website and to improve your experience.
Cookies help us remember your preferences and settings, such as language and region.
We use cookies to analyze website traffic and user behavior to improve our services.
Cookies enable us to provide personalized content and relevant advertisements.
We use cookies to maintain your login session and keep you signed in.
Cookies help us detect and prevent fraud and security threats.

We use different types of cookies for various purposes, including essential cookies, performance cookies, and marketing cookies.

**Essential Cookies**: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
**Performance Cookies**: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us optimize our website and improve user experience.
**Functional Cookies**: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
**Analytics Cookies**: We use analytics cookies to understand how visitors interact with our website. This helps us improve our content and services.
**Marketing Cookies**: These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.
**Third-Party Cookies**: Some cookies are placed by third-party services that appear on our pages, such as Google Analytics, Facebook Pixel, and payment processors.

Here are the specific cookies used on Dukene and their purposes.

**Session Cookies**: Used to maintain your login session and remember your shopping cart. These expire when you close your browser.
**Authentication Cookies**: Used to identify you when you log in and keep you signed in across pages.
**Preference Cookies**: Remember your settings such as language, currency, and region.
**Google Analytics**: Tracks website usage and helps us understand user behavior. Data is anonymized.
**Facebook Pixel**: Helps us measure the effectiveness of our advertising and provide relevant ads.
**M-Pesa Integration**: Cookies used to facilitate secure payment processing through M-Pesa.
**WhatsApp Integration**: Cookies that enable WhatsApp Business features and communication.

Third-party services we use may set their own cookies on your device.

We use third-party services that may set cookies on your device, including Google Analytics, Facebook, payment processors, and other service providers.
These third parties have their own privacy policies and cookie policies, which we encourage you to review.
We do not control third-party cookies and are not responsible for their privacy practices.
Third-party cookies may track your activity across different websites.
You can opt out of third-party cookies through your browser settings or through opt-out tools provided by the third parties.

You can control and delete cookies through your browser settings.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies.
Please note that if you disable cookies, some features of our website may not function properly.
You can delete all cookies that are already on your device by clearing the browsing history of your browser.
To manage cookies in popular browsers: Chrome (Settings > Privacy and Security > Cookies), Firefox (Options > Privacy & Security), Safari (Preferences > Privacy), Edge (Settings > Privacy, search, and services).
You can also use browser extensions and privacy tools to manage cookies more granularly.
For mobile devices, you can manage cookies through your device settings or browser app settings.

Cookie data is handled in accordance with our Privacy Policy and applicable data protection laws.

All data collected through cookies is handled in accordance with our Privacy Policy and applicable data protection laws, including GDPR and Kenya Data Protection Act.
We implement appropriate security measures to protect cookie data from unauthorized access, alteration, or disclosure.
Cookie data is retained only for as long as necessary to fulfill the purposes outlined in this policy.
We do not sell cookie data to third parties.
You have the right to access, correct, or delete your cookie data. Contact us at privacy@dukene.co.ke to exercise these rights.

We may update this Cookie Policy from time to time. Changes will be posted on this page.

We may update this Cookie Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons.
We will notify you of any material changes by posting the new Cookie Policy on this page and updating the "Last Updated" date.
We encourage you to review this Cookie Policy regularly to stay informed about how we use cookies.
Your continued use of our website after changes are posted constitutes your acceptance of the updated Cookie Policy.

If you have questions about our use of cookies, please contact us.

If you have any questions about this Cookie Policy or our use of cookies, please contact us at privacy@dukene.co.ke.
You can also reach us through our Support Center or by mail at: Dukene Ltd., Nairobi, Kenya.
For data protection inquiries, you may contact our Data Protection Officer at dpo@dukene.co.ke.
We will respond to your inquiries within 30 days.

If you have any questions about this Cookie Policy, please contact us at privacy@dukene.co.ke or through our Support Center.